🇺🇸 United States › Illinois › Chicago (Posted Jun 5 2018)
About the company
Mattersight's mission is to help brands have more effective and effortless conversations with their customers. Using a suite of innovative personality-based software applications, Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs. Mattersight's patented stack of SaaS applications has influenced hundreds of millions of shorter, more satisfying customer interactions. Organizations across the Financial Services, Healthcare, and Telco industries rely on Mattersight to drive customer retention, employee engagement, and operating efficiency. Research documents the average return on investment for these organizations is 344%.
Who you are:
A seasoned data scientist energized by the prospect of using data to solve real world problems, comfortable working in a highly changing & growth-driven environment, and is able to help our company grow. As Data Scientists we are the leading authorities on driving the organization’s thinking on building new decision algorithms, bringing out insights from the data of existing clients, and enhancing or building new products.
What you’ll do:
The Data Scientist responsibilities include, but are not limited to, the following tasks:
Analyze, report, and present on findings and behavioral trends
Manipulate and analyze complex, high-volume, high-dimensionality data from varying sources
Drive the collection of new data and the refinement of existing data sources
Develop product offerings through careful consideration of business value and data analyses
Explore high-level, undefined ideas and business problems using unstructured, raw data
Improve internal processes and tools to increase efficiency and spur future product innovation
Train and develop the less experienced data scientists and analysts on the team
Spur future product innovation
Given the Mattersight’s growth path, the Data Scientist will be actively involved in growing the group and streamlining the people and processes to increase efficiency and effectiveness.
Skills & requirements
What we’re looking for:
3 or more years of data science work experience
Degrees with a concentration in a quantitative discipline
Familiarity with relational databases and SQL-like query languages
Strong competence with the R programming language
Advanced knowledge of statistics
Strong verbal and written communication skills, listening skills, and effective presentation skills
Ability to impress internal teams and positively influence third-party partners and customers
One or more of:
Expertise in text mining, NLP methods, information extraction and/or machine learning
Expertise in user modeling
Expertise in predictive modeling or predictive analytics
Expertise in social psychology and computational social science
Expertise in big data and distributed file system tools such as Hadoop and Spark
Frankly put, Big Data is exploding. That explosion is presenting all kinds of interesting avenues for our business, which is allowing our teams to grow professionally, technically and personally. This is exciting technology in an exciting space, and we want YOU to come join us on this adventure. If you want to grow and contribute in ways you didn’t expect, contact us today and see what matters.
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