AI/ML Job: Data Scientist

Data Scientist at Talkspace

Remote › 🇺🇸 100% remote position (in the US)   (Posted Jan 13 2021)

About the company
Talkspace is a digital behavioral technology healthcare company. Its signature psychotherapy product connects individual clients with a network of thousands of licensed therapists through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, clients can send their dedicated therapists text, video, and voice messages anytime, from anywhere, and engage in live video sessions. Talkspace also provides psychiatry services, including prescription fulfillment, adolescent therapy and couples counseling. To date, the service has been used by over 1.5 million people.

Job description
Data Scientist - Customer Acquisition
Our mission at Talkspace is to make therapy affordable and accessible to everyone. To get there, we need exceptionally talented, bright, and driven people. Help over one million people feel better. We are looking for an experienced Data Scientist - Customer Acquisition to join our Data Science team. As the global leader in telebehavioral health, Talkspace is one of the fastest growing Healthcare Technology companies. We have raised over $100MM in VC funding, and during 2020 our business has more than doubled. By deeply understanding how to leverage data, you will be partnering across the organization with leaders to identify and scope high impact projects. We are looking for someone who identifies as a numbers person, cares about using data to drive critical business decisions, and wants to bring their talents into a “for purpose” space.

To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

About This Role
Serve as key team member working with Director of Acquisition and the consumer marketing team
Responsible for critical thinking, hypothesis testing, and leveraging data to drive business growth
Evaluate consumer behavior including customer journeys, site traffic and marketing funnels
Analyze customer acquisition strategies in digital media (including Social, Search,Video/OTT, Display, etc) to maximize Return on Advertising Spend (ROAS)
Partner with the Product team to identify key customer personas and measure Lifetime Value / Customer Acquisition Cost (LTV/CAC) per marketing channel
Quantify impact of content, social and earned media on purchase intent
Measure consumer responsiveness to promotional and creative strategies, by product and by media channel
Query databases from multiple marketing and product sources and create usable KPI dashboards

Requirements
3+ years in an analytic role (including data and analytics, digital marketing, growth marketing or consulting )
Expert Python and SQL skills, dashboard development, business communication, and commercial acumen
Advanced Excel
Database experience around querying and managing large data sets, preferably in Looker or similar Business Intelligence tool
Ability to work collaboratively with multiple groups in a variety of settings and be able to listen, articulate positions, and advocate designs
Quantitative and qualitative analysis skills, and well versed in financial analysis metrics (Return on Investment (ROI), Margin, CAC, LTV, etc.)
Enthusiastic about working in a fast-paced startup environment

Why Talkspace?

Because we are on a mission to make the world a better place. Our focus to help people feel happy starts at Talkspace, where we connect and collaborate. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!

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